About Me
I'm a Product Experience Manager and Lead Designer with 15 years experience turning intricate user friction into intuitive, high-growth digital products
When you work with me, you get end-to-end experiences that convert, retain, and scale.
My Mission
I’m inspired not just by great design and great products, but by building teams that deliver winning solutions to our clients. As a manager, I bridge the gap between engineering, product, and design. I specialize in unblocking designers, establishing scalable design systems, and leveraging AI workflows so our teams can focus less on manual pixel-pushing and more on solving our clients’ problems together.
Experience
People and relationship building are values I hold close. I truly love to understand what drives and motivates a person. The experience I bring to every new project:
Product Design Leadership
Leading design across multiple teams and product areas simultaneously.
Sole product designer supporting seven development teams, influencing roadmap decisions, mentoring teammates, and ensuring consistency through design systems and shared UX standards.
Making the Complex Simple
Redesigned event scheduling platforms, room optimization tools, permissions architectures, and enterprise operational workflows.
Reduced friction and improved usability for users managing complex business processes.
Customer Centered Product Discovery & Research
Uncovered customer needs and translated them into product strategy.
Leveraged user interviews, usability testing, discovery workshops, opportunity-solution trees, and large-scale research panels to validate solutions before development investment.
Influenced product direction, prioritized high-impact opportunities, and built strong alignment between customer outcomes and business goals.
Driving Measurable Business Outcomes
Defined the team's bi-weekly OKR commitment and delivered quarterly goals.
Advised C-suite executives on strategic pivots when needed, delivering data-driven justifications to realign organizational objectives.
Based on research and leveraging business needs, increased platform adoption by 65% and reduced support tickets by 50%, improving client satisfaction, and turning at-risk customers into product advocates.
How I Work
Everyone has a process. I believe these core principles are vital to delivering exceptional products.
01
Discover Needs
I talk to clients (even the dissatisfied ones) to ask questions and dive into the problems they’re experiencing. As an expert communicator, I work to understand their workflow, pinpoint their needs and pain points, then design the experience our product needs to solve.
02
Iterate and Test Quickly
Once I have an idea of the landscape, I move quickly in ideation. I work with AI to get inspiration, vet my ideas and weave together iterations to test. AI allows me to produce clickables to test ideas, get internal feedback from those colleagues who work closely with the clients, and ask trusted clients for feedback via surveys in order to validate that our solution solved the pain point.
03
Refine Feedback
Once I have feedback, I work to spot trends. I actively use tools like Copilot and ChatGPT to produce transcripts, surveys and other data.I use this information to continue my refinement and give the team confidence in the solution to build. I analyze the results quickly for immediate validation.
04
Collaboration
Core to the success in my career is my expertise gathering actionable client feedback, and working in coordination with product and engineering. I take pride in establishing an environment where we are sharing openly to gain their support on what we are making and delivering client value. Engineering helps to keep us on track for feasibility – and adding their own ideas for how we can move quickly to deliver an amazing product.
05
Deliver
This is where I put my relationships to work. For our teams to reach our true potential, we have to work closely throughout—regular check-ins built on trust—to ensure alignment. I have a long track record of working successfully alongside a variety of teams to hold each other accountable and deliver best-in-class products.
Designing Success